Postal Charges
Postal charges for shipping within Germany: 3 Euro; for international shipping: 4 Euro per parcel.
Right to Withdrawal
If the customer exercises their right to withdrawal, they bear the costs of return shipping.
Consumers have the right to withdrawal according to §§ 312b ff. BGB, instructions on which follow.
Withdrawal instructions
You have the right to withdraw from this sales contract, without stating your reasons, within fourteen days. The withdrawal period is fourteen days from the day on which you, or a third party named by you, who is not the carrier, took or takes possession of the last goods. In order to make use of your right to withdrawal, you must inform us, by means of a clear statement (e.g. a letter sent in the post, fax or email), of your decision to withdraw from this contract. For this you can use the attached template withdrawal form—this is not, however, compulsory. The only requirement to adhere to the withdrawal deadline is sending notification of your use of the right to withdrawal before the deadline is reached.
The withdrawal is to be addressed to:
Thomas Rosenberg
Rosinante e.K.
Karolingerring 29
D-50668 Köln
Fax: +49 221 – 6603677
E-Mail: info@derbiss.com
Consequences of the withdrawal
Bitte frankieren Sie die Rücksendung ordnungsgemäß. Bitte beachten Sie: Bei unfrei verschickten Sendungen verweigern wir die Annahme. Für Kuriersendungen und sonstige unregelmäßigen Versandarten können wir in keinem Fall Kosten übernehmen, die über die Postversandkosten hinausgehen.
Widerrufsfolgen
If you withdraw from this contract, we are to pay back all the payments we have received from you, including delivery costs (with the exclusion of additional costs, which have resulted from you choosing another form of delivery than the standard, cheaper delivery offered by us), promptly and at the latest within fourteen days from the day on which we receive your notification of withdrawal from the contract. For this repayment we use the same means of payment that you used for the original transaction, unless something else has been agreed with you expressly; in no case will charges be added due to this repayment.
We can refuse the repayment until we have received the returned goods or until you have provided evidence that you have returned the goods, depending on which is sooner.
You are to send back or hand over the goods to us promptly and at the latest within fourteen days from the day on which you notify us of your withdrawal from the contract.
You bear the direct costs of returning the goods. You must only pay for any loss in value of the goods if this loss in value can be traced back to your handling the goods in any way that is not necessary to check their quality, features and
functionality.